Preface: This is a guide for our staff such as teachers, paraeducators, site coordinators, or other staff who do not have direct access to a school dude account to submit a work order request.
The Support Operations Services Department utilizes the School Dude (Dude Solutions) system for work order requests. Accounts with School Dude are assigned to Secretaries and Administrative positions because many items in classrooms require a monetary investment and often have to be approved by the administrator. If you have a physical plant issue (issues with building, equipment, furniture, grounds, etc.) please follow the procedure indicated below:
- Coordinate with your supervisor to learn who is the work order requester/submitter for your location.
- Email your contact the exact issue including the exact who, what, when, where, and why. The way to word this, is imagine if you were a maintenance technician with no knowledge of the situation. Our technicians may be working when no one is on site, so they need all of the information recorded to perform the work without any outside help.
- Your requester should then submit a work order ticket through School Dude based off your email to them.
- If you would like to track the progress of your work order, request a work order number from your department requester/submitter.
- Use the work order number that your received to request an update through your department requester/submitter. Your department requester/submitter has access to review the work orders that they have submitted through their School Dude portal.
If you need any assistance, or are having trouble with the process, please email sos-.communications@ycoe.org.